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Read the privacy noticeAn AI assistant that triages incoming support email and drafts responses, built during my applied-AI work.
An early prototype exploring email triage and response drafting. A full write-up — problem, architecture and outcomes — is coming soon.
Full case study not yet published.
Publish the full write-up.
An LLM-based tool for triaging and drafting helpdesk email responses — details are pending owner confirmation.
What This Is
Email Helpdesk Responder is a prototype automation tool that applies an LLM to support email workflows — either triaging incoming messages, drafting replies, or both. It is listed as real work by Alexandra, but architecture, decisions, and outcomes have not yet been documented in this repository.
Current Status
Status: prototype. Tags indicate this entry is a draft and needs confirmation. No verified facts about stack depth, model choice, integration method, or performance exist yet. The confirmed tech surface is: LLM + Email.
What Is and Is Not Confirmed
Confirmed: the project exists and involves LLM-assisted email handling in a support context. Not confirmed: specific model, email system, triage logic, accuracy metrics, volume handled, or deployment state. All architectural and outcome claims are pending Alexandra's review.
Next Step